FAQ

GENERAL QUESTIONS

What are accommodations like?

  • Cabins
    • Three distinct Cabin Villages are accessed by trail and feature bathhouses. Cabins offer queen and twin beds, bench seating and accommodate 4 guests. No electricity or plumbing in the cabins. However, the bathhouse has electricity and hot water. For camp sessions, campers will bring their own bedding, towels, and toiletries.
  • Houses
    • Archer’s House4-bedroom house with 1 King, 1 Queen, 1 Queen and 3 Twin Beds. 2 Baths and a full kitchen. Accommodates 7 guests. Archer’s House includes linens in all bedrooms and towels in bathrooms.
    • Director’s House- 2-bedroom house with 1 King, 1 Queen and 2 Twin Beds.
      2 baths and a full kitchen. Accommodates 5 guests. Director’s House includes linens in all bedrooms and towels in bathrooms.
    • Bunk House Rooms- 4 rooms each with 2 Twin Beds and 2 Shared Bathrooms. Accommodates 2 guests per room with a total of 8. Each Bunk House includes linens and towels.

Where is The Camp located?

  • The Camp is located in beautiful Carmel Valley, California. 5 miles from Carmel Village known for its many wine tasting rooms, restaurants, and galleries. 14.5 miles inland from Carmel by-the-Sea and Carmel Beach. Address: 33200 E Carmel Valley Rd, Carmel Valley, CA 93924. We recommend you do not follow map app directions. The gate entrance is located at mile marker 14.8 on Carmel Valley Road. Tours are available by appointment only.

What should I pack?

  • Please see our suggested packing list. We recommend that you plan to dress or pack layers as temperatures can vary greatly between day and night. For cabin accommodations you will also need to bring warm bedding, reusable water bottle, comfortable shoes, and a flashlight. Please do not bring drugs, cigarettes, vape pens, alcohol, fireworks, or firearms. Cabins can only be locked from the inside while occupied. Please bring valuables at your own risk or leave locked in your car.

How does supervision of children work during our stay?

  • Supervision of children is solely the responsibility of the adult guardian. We encourage our families attending camp to take this time to focus on your relationship to one another and spend activity time together around camp. Our activities are designed to engage both children and adults in quality time together. Children must be supervised at all times.

Where do I park when I arrive?

  • Upon arrival to The Camp please make your way to Headquarters (The Camp Office) where a Camp Host will meet you to check you in and advise you on next steps on unloading luggage and where to park. Please only pack what you can carry as there is no parking in any of our cabin villages. Please note that a Camp driven golf cart will be available during check in and check out hours to assist with transportation between the parking lot and Central Camp, but this will not be available at any other time during your stay. If you decide to leave camp and come back at any other time, please be prepared to have to walk between the parking lot and Central Camp.

What time is check in and check out?

  • Check in time is between 3PM-7PM. If you cannot arrive before 7PM please let The Camp know in advance. A few days prior to your arrival you will receive additional information about accessing the camp gate and check in directions. Check out time is 11AM. The Camp gate will be locked between 9pm-7am every day. Campers are free to come and go as these please between 7AM-PM, but all Campers must be back onsite before 9PM.

What can I expect meals to look like during my stay? Do you accommodate dietary allergies?

  • We offer nutritious meals served at designated mealtimes each day. For a sample menu and specific mealtimes please see download our sample menu. The Camp can accommodate vegetarian/vegan, lactose free and gluten free diets; however, we do not have the capacity to prepare special individual meals or take meal requests. If anyone in your party has any special dietary allergies, please let us know when you make your booking.

Can I bring outside alcohol to Camp?

  • Consuming alcoholic beverages at The Camp is permitted. Please be safe and drink responsibly.

Can I smoke or vape at Camp?

  • All forms of smoking and vaping are prohibited at The Camp.

Can I bring my dog to Camp?

  • Yes, there is a pet fee of $40 per pet per night. Maximum of 2 dogs per cabin or house. Please include this information when you are making your booking. All dogs must be kept on leash at all time. Dogs are not permitted in The Great Hall, Tennis Courts, or Swimming Pool. Please always clean up after your dogs.

Will my cellphone work at The Camp? Is there Wi-Fi?

  • The majority of cellphone providers get coverage throughout the mains areas of The Camp. Central Camp has Wi-Fi for camper use.

Can I leave and return to Camp?

  • We prefer that campers remain in Camp to get the full Camp experience, but our Camp Manager is happy to provide recommendations for offsite activities such as hiking areas and wine tasting locations. Campers need to be back onsite by 9PM as The Camp gate will be closed between the hours of 9PM-7AM. Please note that a Camp driven golf cart will be available during check in and check out hours to assist with transportation between the parking lot and Central Camp, but this will not be available at any other time during your stay. If you decide to leave camp and come back at any other time, please be prepared to have to walk between the parking lot and Central Camp.

Does The Camp have quiet hours?

  • The entire camp observes quiet hours 10 PM-8 AM. Please put cell phone on mute and limit calls to emergency only during quiet hours. Amplified music, drumming, loud talking or singing, or any other loud disruptive noises are not permitted during these hours. We ask everyone to be part of The Camp Community during their stay and respect each other’s quiet enjoyment.

Can we rent out the whole camp for a company retreat or family reunion?

  • Yes, please visit our Gather page for more information.

What is the cancellations policy for Camp Sessions?

  • You may cancel your camp session at no cost 7 days prior to arrival. If you cancel your Camp Session less than 7 days prior to arrival the full cost of the Camp Session is forfeited. When possible, we will try an work with you to reschedule your Camp Session.

Are medical services available at The Camp?

  • There is no medical staff on duty at The Camp. Campers are responsible for their family members’ health and should bring over the counter medications and first aid supplies. Please inform staff of any emergences or of any COVID-19 related symptoms that emerge during the weekend. In the event of late-night emergencies, the Camp Manager’s phone number will be available upon check in.

What if there is an emergency at The Camp?

  • In the event of fire or other natural disaster that requires evacuation of The Camp, you will hear an air horn go off throughout The Camp and be requested to gather your belongings together as quickly as possible and meet on the sports field. The Camp Hosts will be providing directions on the safest way to evacuate whether by vehicle or on foot through the neighboring properties.

Are there rules or guidelines we should follow while at The Camp?

  • Please view our current camp guidelines.We will share the guidelines with campers prior to arrival and review them at check in.

CAMP PROGRAMMING AND ACTIVITIES

What programming and activities are available?

  • We offer a wide range of onsite activities for both individual and group participation. Self-guided activities include:
    • Swimming
    • Tennis
    • Hiking
    • Board Games
    • Gardening
    • Yard Games
    • Basketball
    • Volleyball
    • Yoga
  • Staff led and partnered activities include:
    • Archery (available on Saturdays. Times subject to change and sign up is required. Sign up made available during check in).
    • Hosted Campfires (Friday and Saturday evenings).
    • Tie Dye (available on select weekends).
    • Fitness Classes (available on select weekends).
    • Guided Yoga (available on select weekends).

When is the pool open?

  • The pool is open daily from 8AM-8PM. There are no lifeguards on duty and adult supervision is required. Please note the pool is not heated.

Can I light my own campfire?

  • The Camp is located in an extreme fire danger zone so self-led and personal campfires are prohibited. Staff hosted campfires will occur on Friday and Saturday evenings on the Treetop Terrace.

Can I bring a camping stove and cook my own meals?

  • The Camp provides an all-inclusive experience with all meals included in your stay. Starting with dinner on arrival day and finishing with breakfast on departure day. All outside cooking, including the use of camp stoves, is prohibited.

Additional frequently asked for information can be found on the following links:

COVID-19 INFORMATION

What can campers do before coming to The Camp?

We expect guests to complete the following health checks before arriving to The Camp:

  • Self-monitor your health. Every camper should have their temperature checked before leaving for The Camp. If anyone in your party has a fever, please stay at home. If you feel symptoms of COVID-19 you are encouraged to stay at home.
  • Limit social interactions for 14 days prior to attending The Camp.
  • If an individual has been in close contact with anyone who has been diagnosed with, tested for, or quarantined as a result of COVID-19, please do not travel to The Camp. We will work to reschedule your experience when it is safe for you to attend.

Will there be extra health and safety measures in place during check in?

Campers will be asked to complete the following upon arrival at The Camp:

  • During check in all staff and participants aged 3 and older will be required to wear a face mask.
  • A brief health check will be performed with every guest during the check in process. Every staff member will also have the same screening before starting their shift. Every camper and staff person will have their temperature taken and be asked the following questions:
    • Do you live with anyone or have you had close contact with anyone who has been diagnosed with COVID-19 in the last 14 days?
    • Do you have a fever, cough and/or shortness of breath? A fever is 100.4 degrees for forehead thermometer, 99 degrees or higher with armpit thermometer or 99.5 with oral thermometer.
    • Any other signs of communicable illness such as cold or flu?
    • If the answer is yes to any of the above questions, we will ask you to please not attend this weekend.

Will I have to wear a face mask at The Camp?

  • The Camp strictly adheres to Social Distancing Guidelines. Please always maintain at least a 6 ft. separation from other campers outside of your household. Should you need for some reason to come closer than 6 ft. please wear a mask. All gathering areas at The Camp allow plenty of space for Social Distancing and time to be mask free. The Camp of course supports those who wish to voluntarily wear a mask at all times. Excluding your own cabin, masks should be worn indoors at all times, this includes The Great Hall.

What procedures will be in place to keep Campers safe each day?

  • Campers and staff are asked to monitor all participants for signs of illness throughout their stay. We ask campers to agree to depart The Camp if anyone in your group shows any symptoms during your stay.
  • The following hand washing protocols will remain in place:
    • Upon wake up
    • Before meals
    • After meals
    • Between program activities
    • End of day-along with daily showers
    • Sanitizing and cleaning
    • All hard surfaces will be cleaned at least four times per day. Tables will be wiped down before and after use in the dining area and every program area.

    How will meals work?

    • Meals will be served in our expanded outdoor dining area on the Celebration Lawn. We ask campers to wear face masks when not seated at their table. Expanded mealtimes (1.5 hours) allows for easier social distancing.

    Will activity areas be affected?

    • All activity areas (excluding the Archery Range) at The Camp allow for adequate room to adhere to social distancing guidelines. Archery sessions will require a sign up to allow for crowd control and social distancing.

    What if there is a confirmed case of COVID-19 during our stay?

    If we have a confirmed case of COVID-19 in The Camp program, we will take the following steps:

    • Notify campers and staff of a confirmed/potential COVID-19 infection in the facility.
    • Protect personal identifiers of who had the confirmed case – we will not share names.
    • We will share with you if your party has had close interaction with someone who has displayed symptoms.

    Infection Control Activities

    • If the individual infected with COVID-19 spent time was in an activity and had close contact with others while ill, we will follow the guidance of the public health department.
    • If there is a confirmed case, we will initiate a deep cleaning of the facility.

    What is your refund and cancellation policy?

    • Cancellations can be made at no cost up to 7 days before your arrival. If you need to cancel within 7-days of arrival due to COVID-19 related circumstances, we will work to reschedule your experience when it is safe for you to attend.

    What if someone in my group falls ill during our stay?

    • We ask that our campers constantly monitor their health before and during their stay. If you have a fever or show symptoms of COVID-19, you may be asked to leave The Camp to keep Camp staff and campers safe.

    What can campers do to help?

    Keeping our community safe works best when we all do our part. We appreciate your understanding and acceptance of these safety protocols for 2021 and look forward to many memorable stays.